Returns

1. Right of withdrawal — 14 days

As a consumer you have the right to return your order within 14 calendar days of receiving it, without giving any reason. To start a return, email us at info@roetfilter-center.be with your order number and the reason for return.

2. Conditions for return

To be eligible for a return, the product must be: unused and undamaged, in its original packaging, complete (all parts, accessories, and documentation included). Products that have been installed, modified, or show signs of use cannot be returned.

3. Return procedure

Step 1 — Email us at info@roetfilter-center.be with your order number. Step 2 — We will confirm your return request within 2 business days and provide the return address. Step 3 — Ship the product back securely. Return shipping costs are at your expense unless the product is defective or incorrectly delivered. Step 4 — Once we receive and inspect the product, we will process your refund within 14 days.

4. Refunds

Refunds are processed to the original payment method within 14 days of receiving the returned product. We will notify you by email once the refund has been processed. Outbound shipping costs are non-refundable unless the return is due to our error.

5. Defective or incorrect products

If you receive a defective or incorrect product, contact us within 48 hours at info@roetfilter-center.be. Please send the product back to us securely — we will reimburse your shipping costs and send a replacement or issue a full refund — your choice. Please include photos of the product and packaging in your email.

6. Exclusions