Privacy Policy

1. Who are we?

Roetfilter Center, Dijkstraat 22, 9160 Lokeren, Belgium. Email: info@roetfilter-center.be — Phone: +32 498 54 54 74. We are responsible for the processing of your personal data.

2. What data do we collect?

We collect the data you provide when placing an order or contacting us: name, address, email address, phone number, and payment details. We also collect technical data such as your IP address and browsing behaviour on our website (via cookies).

3. Why do we process your data?

We process your personal data to: (1) process and deliver your orders; (2) manage your customer account; (3) send order and shipping confirmations; (4) handle complaints and returns; (5) comply with our legal obligations (accounting, VAT); (6) improve our website and services.

4. Legal basis

Processing is based on: the performance of a contract (order processing), a legal obligation (accounting), and our legitimate interests (fraud prevention, website improvement). Where applicable, we will ask for your explicit consent (e.g. for marketing emails).

5. How long do we keep your data?

Order data is retained for 7 years (Belgian accounting legislation). Contact enquiries are kept for a maximum of 2 years. You may request deletion of your data at any time, unless we are legally required to retain it.

6. Do we share your data?

We share your data only where necessary: with our payment provider (for payment processing), with our shipping partner (for delivery), and with Shopify Inc. (our e-commerce platform). We never sell your data to third parties.

7. Your rights

Under GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict or object to processing, and data portability. Send your request to info@roetfilter-center.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be.

8. Cookies

We use cookies to make our website function properly and to analyse traffic. You can manage your cookie preferences at any time via the cookie banner at the bottom of our website. For more information, see our cookie policy.